Privacy Policy

1. Information We Collect

At cyberaventrionix.com, we collect information you voluntarily provide when you fill out contact forms, book listening sessions, request trade-in valuations, or subscribe to our communications. This may include your name, email address, phone number, mailing address, and information about your audio equipment and preferences.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This data is collected through cookies and similar technologies as described below.

2. How We Use Your Information

We use the information we collect to respond to your inquiries and requests, process and confirm listening session appointments, provide trade-in valuations and purchase support, send you information about products and services that may interest you (with your consent), improve our website and customer experience, and comply with legal obligations.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Essential cookies are required for basic website functionality, including session management and security. Analytics cookies help us understand how visitors use our website so we can improve it. Preference cookies remember your settings and choices across visits.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit website functionality. By continuing to use our website after accepting the cookie consent banner, you agree to our use of cookies as described here.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our website, conducting business, or servicing you, so long as those parties agree to keep this information confidential. We may also disclose information when required by law or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, regular security assessments, and access controls limiting data access to authorized personnel only.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to two years. Listening session records are retained for the duration of our business relationship plus three years.

7. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your personal data, object to or restrict processing of your data, request portability of your data, and withdraw consent where processing is based on consent. To exercise these rights, please contact us at support@cyberaventrionix.com.

8. International Data Transfers

As we are based in Japan, your information may be processed and stored in Japan. If you are accessing our website from outside Japan, please be aware that your information may be transferred to, stored, and processed in Japan where data protection laws may differ from those of your country.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

cyberaventrionix.com
4-7-2 Sotokanda, Chiyoda-ku
Akihabara, Tokyo 101-0021, Japan
Email: support@cyberaventrionix.com
Phone: +81 3-555-0187